DriverGuide FAQ

Frequently Asked Questions

How do I use this site to find drivers?

We strongly suggest that new users review our guide on How to Update Drivers. It contains many useful tips and suggestions that will help you use our site more effectively to find the right driver. With DriverGuide, you can find drivers by company name, drivers by device type or search our entire driver archive using your device’s model name or number. Use the Driver Update Utility to automatically find and update your drivers. If you still can’t find your driver, request the driver and we will find it for you.

What if I don’t know the company of my device?

Sometimes the name listed on your device is not the company. If you don’t know the company, check your device for an FCC ID number. Then go to our FCC ID search to find out who manufactures it. Another approach is to search our driver database using the model number (or part of that number).

What if the company of my device is not listed in your database?

Please let us know the company name along with any other information you may have. Even if the company has gone out of business, we will still add their information to our company database, along with any drivers we find that are associated with them.

What if I can’t find the driver I need?

Make sure you have checked our list of companies and searched our driver archive. If you still can’t find the driver you need, you can request the driver and we will find it for you.

Once I find my driver, how do I download it?

To download a driver from DriverGuide, click on the green "Download Now - DriverGuide Secure Download" button. Typically, the driver file will be saved to your Desktop or your Downloads folder. We recommend you create a new folder for the file. For more tips and pointers on downloading and installing, try our Download & Install section of our guide on How to Update Drivers.

I have downloaded the driver I need, now how do I install it?

If there is a an executable file called SETUP.EXE, INSTALL.EXE, or INSTALL.BAT, double-clicking on this file will start the installation procedure. For more tips and pointers on downloading and installing, try our Download & Install section of our guide on How to Update Drivers.

My driver has the extension ZIP, EXE, INF, or SIT. What do I do with it?

A ZIP file is usually a few different files compressed into one to make downloading easier and faster. You will need a program like WinZip to extract the files. An EXE file is a self-extracting file. Double-clicking on the EXE file will extract the files into the same directory. An INF file is part of a driver installation, and is only useful as part of a package. A SIT program is most commonly associated with Mac OS X. For more tips and pointers on downloading and installing, try the Download & Install section of our guide on How to Update Drivers.

What if I can’t get my driver to work, or fix the problem I have?

You can ask for help on our Driver Discussion Forums. Community members are there to help you out. For more tips and pointers on troubleshooting, see the Troubleshooting section our guide on the How to Update Drivers.

I found a bad link on your site, how do I report it?

Report any bad links or other problems with the site using our Website Feedback Form.

I found a problem with a driver that was uploaded, how do I report it?

Report any driver problems using our Driver Feedback Form.

I have become a DriverGuide member, now will I receive SPAM?

Absolutely not! Read our Privacy Policy. If you have any problems or concerns about privacy or spam, please contact us and we will respond immediately.

How do I unsubscribe from DriverGuide?

If you would like to unsubscribe, use our Unsubscribe Form.

How do I upload a driver to your site?

We appreciate receiving drivers to share with our community. Visit our Driver Upload Center.

I like this site, how can I help out?

  • If you find any drivers we don’t have which would be of value to others, please upload them.
  • If you possess rare or hard to find drivers, please upload them.
  • Let us know about companies we should add to our database.
  • Let us know about bad linkson our website.

This site sucks, who do I complain to?

You can submit a complaint using our feedback form. We read all complaints and take them very seriously. Your feedback will help us to improve this site.

I’m having membership or login problems, what should I do?

Please try our Account Locator or use our Login Trouble Report Form.

I paid for a Premium Membership, is there a refund policy?

We offer a Risk Free, 30 day money back guarantee. To request a refund, simply contact us.

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